Distance contract

The seller of the goods and services offered in this online store is UGLY CAKE Ltd, reg. No. 40103421023 who owns the registered trademark Ugly Cake® Witch baked treats,  which sells confectionery products and cooking master classes in the online store, all prices are indicated in Euros. Address: "Ielejas", Ogre district, Tīnūži parish.

UGLY CAKE Ltd on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enter into the following Agreement:

1. General rules of sale of the store.

If the consumer purchases goods / services through the website, then such a mutual agreement is considered a Distance Contract and is subject to the legal norms of the Republic of Latvia regulating distance contracts, including, but not limited to, the "Consumer Rights Protection Law" of the Republic of Latvia, the Regulations of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contracts", etc.

2. Making purchases

Prices and specifications of products sold in the online store are indicated next to / below the products. To place an order, add the products you want to the shopping cart. Fill in all the required fields. Choose a delivery method. Make a purchase payment to complete the order.

3. Payment terms

You can pay for the purchase by choosing the following payment methods:

  • PayPal - PayPal payments, Visa/Mastercard card payments
  • Klix by Citadele - Latvian internet bank payments: Citadele, Swedbank, SEB and Luminor, Visa/Mastercard card payments

The agreement enters into force upon successful payment to the bank account of the online store. An electronically prepared payment confirmation-invoice will be sent to your e-mail specified in the registration form.

If for some reason it is not possible to fulfill the order, the Buyer will be informed about it and the paid amount will be refunded as soon as possible, but not later than within 14 days after receiving the notice.

4. Terms of receipt

The seller ensures the production of the goods within 14 days of receipt of payment for the goods. When choosing a supplier Omniva, you will receive a delivery message to your specified one at the moment when your order will be placed in the parcel machine of your choice.

If you choose free delivery, then the time and place of delivery is agreed by the Seller with the Buyer according to the delivery conditions.

The order can be received free of charge:

  • Ielejas, Tīnūži parish, Ogre county.
  • In Riga, at the shopping centre Dole.  (minimum order amount 30 €)
  • Ogre, at the shopping centre Dauga.  (minimum order amount 30 €)

Delivery terms can be viewed here.

5. Right of withdrawal

The Buyer has the right to refuse the Master Class within 14 calendar days from the moment of access to the product.  The right of withdrawal does not apply if the Buyer is a legal entity.

The Buyer has the right to refuse the confectionery product within 2 calendar days from the moment of payment for the Purchase by sending a letter of withdrawal to the Seller. The Buyer shall send a letter of refusal with a justification to the e-mail [email protected]. The Buyer may not exercise the right of withdrawal if:

  • the ordered goods are made directly for the Buyer according to an individual order;
  • the order has begun to be produced;

The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or withhold a compensation fee in case the product has already begun to be manufactured, or the refusal is requested later than 2 calendar days from the moment of payment. The online store shall not be liable for delays in the fulfilment or non-fulfilment of obligations, or other types of non-performance, which have arisen due to circumstances and obstacles that are beyond the reasonable control of the online store.

6. Order cancellation policy

The Seller has the right to unilaterally cancel the execution of orders, informing the Buyer thereof in advance, if the Buyer has not paid for the order in accordance with these Terms, the order and / or the invoice. The buyer has the right to cancel the order, informing the seller thereof, and receive a refund of the order price, if the specified date/time of the master classes, the form of the course is changed.

7. Cashback Terms

The refund is made within 14 days using the same means of payment that the client used in the transaction.   

8. Processing of buyer's personal data

The online store processes only those personal data that the buyer has entered when ordering the goods, such as name, surname, e-mail, etc. The online store transfers personal data to the transport service provider(s) in order to ensure the delivery of goods. By entering the necessary information when placing an order, the Buyer confirms that he has read and agrees that the data provided by him is used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of regulatory enactments. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail. The Buyer can get acquainted with detailed information on the processing of personal data in the section Privacy Policy of the online store.

9. Dispute Settlement Procedure

In matters not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

The Parties shall settle all disputes between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute is not resolved by negotiation or correspondence, the Parties will settle the dispute in the court of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Centre or to the court of the Republic of Latvia. The Seller undertakes to sell the goods to the Buyer in accordance with the Buyer's order.